Warranty statement


5 Year limited Stain warranty

All AMAIZE® carpets come with a 5 year Stain Protection Warranty. They resist stains caused by foods and beverage when recommended carpet care and cleaning procedures are used. Regular carpet care and routine maintenanceis essential to maintain your warranty coverage. Over time, normal foot traffic and general soiling of your carpet will cause a change in any carpet’s appearance.

Hot water extraction either alone or in combination with cleaning is required to maintain your ITC warranty. This service must be performed by a professional carpet cleaning technician at least once every 24 months to retain your receipts for proof of maintenance service should a warranty claim arise.
 

Warranty conditions

  • The carpet needs to be fitted in areas for which it is suitable; this is clearly mentioned
    on the technical specification sheet.
     
  • The carpet needs to be installed by a qualified fitter on a solid floor and in the
    approved manner.
     
  • The carpet must be maintained professionally on a regular basis, using products and machinery of good quality. The necessary protection measures, such as doormats
    and similar, must be taken.
     
  • The warranty is only valid for a 1st choice AMAIZE® products.
     
  • The warranty only applies for the 1st buyer, provided that the original purchase invoice
    can be submitted.
     
  • 5-year warranty only applies on the purchase value of the carpet with an annual
    writing-off of 20%.
     
  • This warranty does not cover the fitting costs and possible other additional costs.
    1st year after purchase 100%
    2nd year after purchase 80%
    3rd year after purchase 60%
    4th year after purchase 40%
    5th year after purchase 20%
     
  • The warranty is no longer valid when damage arises due to malice, negligence, removal
    of the carpet, transport or due to fire, damage by water and similar. We specifically
    declineall responsibility for other direct or indirect damage. Complaints on shading are
    not seen asa manufacturing fault and are therefore not covered by this warranty.
    In case of dispute, ITC will appoint an expert who will inspect the carpet on site.